This policy explains what Realtor Buddy 2.0+ ("we," "us") collects, how we use it, and the choices you have. Short version: we collect what we need to run the Service, we don't sell your data, and your conversations are used to serve you — not to train public AI models.
Your conversations are not used to train public AI models. We generate responses through paid APIs from Anthropic (Claude), Google (Gemini), and xAI (Grok). Under those API terms, your prompts and content are not used to train their models. Your data is also never used to serve other Realtor Buddy customers.
Real estate documents can contain other people's sensitive data. Please redact client Social Security numbers, financial account numbers, and government IDs before uploading. As a safety net, we run automated redaction that strips patterns like SSNs and credit card numbers from text before it is stored or sent to an AI model — but automated redaction is best-effort, can't scrub images, and is not a substitute for redacting documents yourself. You are responsible for having the right to upload what you upload.
We use a small set of service providers ("processors") to run Realtor Buddy. Each receives only what's needed for its job:
| Provider | What it does | What it sees |
|---|---|---|
| Railway | Hosting + database | All service data (encrypted in transit and at rest) |
| Anthropic (Claude) | AI responses | Conversation content sent for a response |
| Google (Gemini) | AI responses, voice transcription, image generation | Conversation/audio content sent for a response |
| xAI (Grok) | AI responses and live web research | Conversation content sent for a response |
| Stripe | Payments | Your payment details and email |
| SendGrid | Email delivery | Your email address and message content we send you |
| ElevenLabs | Voice generation (admin console) | Text converted to speech |
Traffic is encrypted with HTTPS. Passwords are hashed with bcrypt. Admin functions are gated behind separate credentials with brute-force lockouts, and automated monitoring watches for abnormal usage. No system is perfectly secure, but security is engineered into the Service and reviewed continuously.
We keep your account data and conversations while your account is active so your assistants can remember you. You can delete individual conversations in-app. To delete your account and its data entirely, email support@realtorbuddy2.com from your account email and we'll process it promptly. Some minimal records (like billing history) may be retained where the law requires.
Depending on where you live (for example, California or other states with privacy laws), you may have rights to access, correct, delete, or receive a copy of your personal information, and to not be discriminated against for exercising those rights. To exercise any of these, email support@realtorbuddy2.com. We'll verify the request comes from the account owner and respond within the timeframe the law requires. We don't sell personal information, so there's nothing to opt out of on that front.
The app stores your login session in your browser's local storage. We don't run third-party advertising trackers on the Service.
The Service is for real estate professionals and is not directed at anyone under 18. We don't knowingly collect data from minors.
If we change this policy, we'll post the update here with a new effective date, and flag material changes in-app or by email.
Privacy questions or requests: support@realtorbuddy2.com